GOOD TO KNOW – FAQ

Find answers to common questions here. Feel free to contact us if you still have concerns or questions.

CANCELLATION POLICY

Summer bookings | 08.05.24 – 28.10.24

For summer holiday bookings that are cancelled at least 28 days before arrival, you will receive 100% of your money return. You can safely and stress-free book your accommodation with AlpenTravel.

Winter bookings | 30.11.24 – 21.04.25

For ski holiday bookings that are cancelled at least 42 days before arrival, you will receive 100% of your money return. You can safely and stress-free book your accommodation with AlpenTravel.

BEFORE DEPARTURE

How do I pay for my trip?

On the website, you have the option to pay 20% or 100% when you make your booking. The last 80% should be paid no later than 28 days (summer bookings) or 42 days (winter bookings) before arrival. For forwarded offers, rate 1 should be paid no later than 7 days after the trip is booked, and is 20% of the total price.

Will I receive a receipt after my payment?
Yes, you will receive a receipt after your payment.

Are ski passes included in the price?
No, ski passes are not included in the price.

You can see the prices here:

Ski amadé(Wagrain, Alpendorf & Gastein): HERE

Ski Alpin(Fieberbrunn. HERE

Ski Lungau(Katschberg): HERE

Do I need to bring a picture to buy a lift card?
No, you don’t.

What is kurtax?
Kurtax is a local tax, which is paid to the local municipality. It is mandatory and applies to the following people:

Fieberbrunn (Tyrol): All guests born in 2008 or before are liable to pay the city tax.

Katschberg (Carinthia): All guests born in 2006 or before are liable to pay the city tax.

Wagrain, Alpendorf & Gastein (Salzburg): The exact date of birth counts here. This means that guests are liable to pay tax from their 15th birthday to the exact day.

What do I need to bring when staying in an AlpenTravel accommodation?
All properties come with a fully equipped kitchen, and a starter package including a small amount of toilet paper, tea towels, a dish cloth, and 2 dishwasher tablets.

Are towels and bed linens included in the price?
Yes, towels and bed linens are included.

Is the final cleaning included in the price?
Yes, the final cleaning is included in the price.

How much snow is there at the location?
You can see the weather forecast and webcams here:

For Wagrain, Alpendorf & Gastein at skiamadé.com.

For Fieberbrunn at fieberbrunn.com.

For Katschberg at Katschberg.at.

Are snow chains required in Austria?
Yes.

Rules of cancellation
See general trading conditions here. 

Is it allowed to bring animals?
We currently only allow dogs in Alpenstyle Resort Fieberbrunn – €15 per day.

Can I bring my baby or toddler?
If you are bringing a baby or a toddler, we can make sure that a baby cot and a baby chair are ready upon arrival. Prices are €10 per unit.

During your stay

How do I get the keys to the apartment?
Information about keys will be sent before arrival. We have key boxes at our houses. 

Do I pay a deposit?
Depending on your main location and apartment we can reserve/block a deposit on your credit card, but not charge you for it.

Wagrain:

Apartments € 400,00 and chalets € 800,00

Alpendorf – mandatory deposit for all rooms and apartments :

Apartments € 400,00, hotel rooms € 200,00

Gastein: 

Apartments € 400,00 and chalets € 800,00

Do you have an apartment check before check out?

Only if you have paid the deposit on your arrival day. 

When can I check in?
From 4 pm.

When do I need to check out?
You must check out no later than 9.30 am.

The key cards must be left in the key box or on the kitchen table in the apartment for the Gastein houses. For Wagrain, Alpendorf, Fieberbrunn, and Katschberg please return the key cards in the key box, mailbox in front of the reception, or the reception.

Smoking
It is not allowed to smoke in our apartments. 

after your stay

What do I do, if I forgot something?
You can contact us at info@alpentravel.com

What do I do, if I have a complaint?
Send us an email at: info@alpentravel.com and explain to us, what this is about, and then we will make sure to get back to you as fast as possible.

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